culturecheck: clients first
This survey examines practices and behaviors that support delivery of an exceptional client experience. This requires that individuals and groups work together in a highly collaborative manner that presents one face to the client at all times. It assesses the extent to which employees are provided the information and other resources and support that they need to be able to use their judgment and discretion to act in the clients', and the organization's, best interests.
Clients First Culture Check Patterns
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