This survey examines practices and behaviors that support delivery of an exceptional client experience. This requires that individuals and groups work together in a highly collaborative manner that presents one face to the client at all times. It assesses the extent to which employees are provided the information and other resources and support that they need to be able to use their judgment and discretion to act in the clients, and the organization's best interests.

When to select this survey:

• To explore the extent that norms of behavior and practices that promote delivery of an exceptional client experience are embedded in your organization's culture
• Monitor progress over time as plans are implemented to embed a clients first mindset into the organization

Culture Check Patterns:

• Collaboration
• Responsiveness
• Knowledge Sharing
• Empowerment
• Flexibility